Help with Tap-In
Answers for members. Can't find yours? Email info@thetapinapp.net.
Joining
The stand won't read my phone.
Hold the top of your iPhone flat against the stand for a second. If nothing happens, open Tap-In and tap the stand from there. If it still won't read, ask the front desk: staff can add you by hand.
Why did I have to tap twice?
The first tap opens our website if you don't have the app yet. After you install Tap-In and sign in, the second tap joins you to your gym.
Which email should I use?
The one your gym has on file, so staff can find you if they need to.
Workouts
How do I start a workout?
Tap the stand, or open Tap-In, pick your workout type, and press Start.
How do I end it?
Tap the stand on your way out, or press End in the app. If you leave the gym without doing either, Tap-In ends the workout when you leave.
It ended my workout, but I was still training.
If it ended because you left the gym's area, tap Resume on the notification and the workout picks up where it stopped. If it ended after a check-in, start a new workout.
Why does Tap-In ask for my location?
When you start from the app, it checks once whether you're at your gym, so the workout counts for your gym. During workouts at your gym, it watches the gym's area so it can end the workout when you leave, and iOS shows the blue location indicator while it does. It never keeps your coordinates.
I got a quiet check-in notification.
After a long workout away from your gym, Tap-In checks that you're still going. Open the app to keep training. If you don't, the workout ends on its own a little later.
An app I blocked still opened.
Blocking runs on Apple's Screen Time. Make sure Screen Time access for Tap-In is on in Settings, then check your list in the app.
Do calls and texts still work?
Yes, always. Music, workout trackers, and Apple Health keep working too.
Challenge mode and the leaderboard
How does challenge mode work?
Start with a tap at the stand and choose Challenge. Your apps stay blocked until you tap out at the stand. Leaving without tapping out ends the workout, and the challenge doesn't count.
What's an emergency unlock?
In challenge mode, it ends the workout without the stand when something comes up. You get a limited number each month. Using one doesn't break your streak, and the workout still counts as a normal day if it was long enough.
How does the leaderboard work?
Join with a display name you pick. You rank by days trained that week, one workout a day counts wherever you train, and a finished challenge counts double. It resets every Sunday night.
How do I leave the leaderboard or block someone?
Leave it any time from the leaderboard screen, and block anyone from their name there.
Your account
I left my gym. What happens?
Your gym removes you from its list. Your workout history stays in the app, but you can't start new workouts until you join a gym with a tap.
I got a new phone.
Sign in with the same email and your history comes back.
How do I turn on Apple Health?
In the Health app, go to your profile, then Apps, then Tap-In, and turn on the data you want to share.
How do I delete my account?
In Tap-In, go to Settings and choose Delete account, or email info@thetapinapp.net.
Is there an Android app?
Not yet. Tap-In for Android is in the works.
Still stuck? Email info@thetapinapp.net.